Privacy policy

PRIVACY POLICY

Last updated: August 2026

1. Introduction
The Pet Aisle ("we", "us", "our") operates thepetaisle.co.za and is committed 
to protecting your personal information in accordance with the Protection of 
Personal Information Act, 2013 (POPIA) of South Africa.

2. Information We Collect
We collect personal information you provide when placing an order, creating an 
account, or contacting us, including:
- Name, email address, phone number, and delivery address
- Payment information (processed securely via our payment provider — we do not 
  store card details)
- Order history and transaction details
- Device and browsing data collected automatically via cookies

3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer service enquiries
- Send marketing communications (only with your consent)
- Improve our website and shopping experience
- Comply with legal obligations

4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third 
parties who assist in operating our store, including:
- Shopify (our e-commerce platform)
- Aramex (order fulfilment and delivery)
- Payment processors
- Email and marketing service providers

All third parties are required to handle your information securely and in 
accordance with applicable law.

5. Cookies
We use cookies to improve your browsing experience, remember your preferences, 
and gather analytics data. You can manage cookie preferences through your 
browser settings or via our cookie consent banner.

6. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa 
  (inforegulator.org.za)

To exercise any of these rights, contact us at support@thepetaisle.co.za.

7. Data Retention
We retain your personal information for as long as necessary to fulfil the 
purposes outlined in this policy, or as required by law.

8. Security
We implement appropriate technical and organisational measures to protect your 
personal information against unauthorised access, loss, or misuse. However, no 
method of transmission over the internet is 100% secure.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on 
this page with an updated date.

10. Contact
For any privacy-related questions or requests:
The Pet Aisle
Email: support@thepetaisle.co.za
Website: thepetaisle.co.za